Situation
- • Context: large enterprise (15M customers, 9000+ employees, $680M+ revenue).
- • Architecture landscape: hybrid cloud + on-prem, 40+ services, high integration complexity.
- • Business pressure: faster change delivery with no compromise in stability.
- • Critical risk: conservative teams, low business engagement, and over-ambitious change scope.
- • Marketplace-style framing: delivery depended on a multi-party integration layer—event buses, APIs, and governance as the coordination fabric across independently owned services and teams, not “just an AI project.”